Help


Site Concerns

If you encounter any error messages or difficulties with the operation of the site you can send us an email at support@wolseleyexpress.com or leave us a message at 1-888-290-6318 with the following information:

Support is provided Monday through Friday from 6:30 am to 6:30 pm Eastern Standard Time.


Registration or Credit Inquiry?

For website issues, concerns, and suggestions on improvements, please fill out of Feedback form and let us know how we can help.

For account and credit concerns, please refer to the list of credit office hours and phone numbers by region below, and contact your local credit office.

For enquiries regarding new Wolseley Express user account registrations, please email us at creditapplications@wolseleyinc.ca or contact our Burlington office at 1-888-419-9969

Province or Region

Credit Office

HOURS

TIME ZONE

PHONE

E-MAIL

Ontario and Atlantic

Burlington, ON

7am to 6pm EST

Eastern Standard Time

1-888-419-9969

creditapplications@wolseleyinc.ca

Quebec

Montreal, QC

7am to 5pm EST

Eastern Standard Time

1-800-557-7331

creditapplications@wolseleyinc.ca

BC, Alberta, Sask, Manitoba

Calgary, AB

6am to 6pm MST

Mountain Time

1-855-214-6456

creditapplications@wolseleyinc.ca

Province or Region

Credit Office

HOURS

TIME ZONE

PHONE

FAX

E-MAIL

Province of Quebec

Montreal, QC

7am - 5:00pm

Eastern Standard Time

1-514-344-2668

1-514-344-4249

creditapplications@wolseleyinc.ca

Ontario and Atlantic Provinces

Burlington, ON

7am - 5:30pm

Eastern Standard Time

1-888-419-9969

1-905-331-2186

creditapplications@wolseleyinc.ca

Saskatoon, Manitoba, Far North Ontario

Calgary, AB

7am - 5:00pm

Mountain Time

1-855-214-6456

1-403-214-6443

creditapplications@wolseleyinc.ca

Southern Alberta

Calgary, AB

6am - 5:0pm

Mountain Time

1-855-214-6456

1-403-214-6443

creditapplications@wolseleyinc.ca

Northern Alberta, Edmonton

Edmonton, AB

7am - 5:00pm

Mountain Time

1-780-577-1021

1-780-469-6407

creditapplications@wolseleyinc.ca

Province of British Columbia

Edmonton, AB

7am - 5:00pm

Mountain Time

1-780-577-1021

1-780-469-6407

creditapplications@wolseleyinc.ca


Got a question about an order?

Once your order is submitted online it is printed at your 'default' branch for fulfillment and processing by a branch associate. The default branch is the branch that was chosen when your account was set up. You should contact your branch directly for:


Pricing

Your Wolseley Express account pricing should always reflect the same discount structure that you receive at the branch. If there are any discrepancies with your online pricing please contact your sales rep or branch directly so it can be addressed promptly.


User Maintenance

It is the responsibility of the registrant and principals of the registering company to update our records and delete any employee no longer needed or authorized. These changes can be made on the site via the "manage users " option that is provided to the business owner/manager, or you can contact your regional credit office for assistance.


Site Access/Credit Holds

If your account is placed on credit hold for any reason, it is understood, that access to wolseleyexpress will be withdrawn for the duration of that credit hold. Sign in attempts during a credit hold period and to the end of the day that the credit hold existed will not be successful.